Cooney Homes LLC (“company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect:
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other identifying details you provide.
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, and pages visited.
- Transactional Data: If you make purchases, we collect payment information and transaction details.
2. How We Use Your Information:
We use collected information to
- Provide and improve our services
- Process transactions and send relevant communications
- Respond to customer inquiries
- Ensure security and prevent fraud
- Comply with legal obligations
3. How We Share Your Information:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following:
- Service providers who assist with business operations
- Legal authorities when required by law
- Business partners for joint offerings (only with your consent)
4. Mobile Opt-In Disclosure:
We do not share mobile opt-in data with third parties for marketing purposes. Any mobile number provided for SMS communications will only be used for the intended purpose and in compliance with applicable laws.
5. Compliance:
We ensure compliance with federal and state laws when obtaining consent from leads who opt into our website or contact us through various advertising channels. Our process includes the following:
A. Website Opt-In Forms:
– We use clearly labeled opt-in forms that explicitly state users are agreeing to be contacted by Cooney Homes via phone, email, or SMS.
– A consent checkbox is included, requiring users to acknowledge that they are providing permission before submitting their information.
– The language complies with TCPA (Telephone Consumer Protection Act) and state-level privacy laws, ensuring transparency regarding how we use their contact details.
– Links to our Privacy Policy and Terms of Service are displayed for further clarity.
B. Phone Call Inquiries:
– When leads call in from advertising campaigns (Google Ads, social media, TV, print, etc.), our representatives verbally inform them that their call may be recorded and that by continuing, they consent to being contacted.
– For follow-ups via SMS or email, we obtain verbal confirmation that they agree to receive communications.
– Calls are documented in our CRM system with timestamps of consent.
C. Paid Advertising & Third-Party Lead Sources:
– Leads obtained from third-party platforms are required to provide explicit consent before their information is shared with us.
– We only work with advertising partners that adhere to TCPA, CAN-SPAM, and state privacy regulations.
– If leads come from social media ads, landing pages, or other digital campaigns, they must actively opt-in before being contacted.
D. Text Message & Email Compliance:
– SMS communications include an initial confirmation message with opt-out instructions (e.g., “Reply STOP to unsubscribe”).
– Emails comply with the CAN-SPAM Act by including an opt-out link and our company’s contact information.
E. Data Storage & Audit Trails:
– All consent records (web form submissions, recorded verbal confirmations, and ad source details) are stored securely.
– We maintain an audit trail of consent to ensure compliance in case of disputes or regulatory inquiries.
6. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.
7. Data Security:
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
8. Your Rights and Choices:
You have the right to
- Access, update, or delete your personal information
- Opt out of marketing communications
- Disable cookies through browser settings
9. Changes to This Privacy Policy:
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us:
If you have any questions about this Privacy Policy, please contact us at
Cooney Homes LLC
1753 Mandavilla Dr. Orlando FL 32824
Contact@CooneyHomesFL.com
407.490.3632